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Refund and Returns Policy
Overview
Thank you for shopping with Rabia.K . We take pride in providing high-quality products to our customers. Please read our return and exchange policy carefully to ensure you understand our terms and conditions.
No Refunds or Returns
Final Sale: All sales are final. We do not offer refunds or returns on any of our products.
Exchanges
Eligibility for Exchange
Exchanges are only allowed for items that are defective or damaged upon receipt. If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order.
An uncut opening video showing the defect in the piece is required for any claims to be taken for further assessment.
Contact Information
To initiate an exchange, please email us at info@rabiakofficial.com with your order number, a description of the issue, an uncut opening video and photos of the defective or damaged item.
Exchange Process
Once your exchange request is approved, we will provide you with instructions on how to return the defective or damaged item to us. Please ensure the item is returned in its original packaging.
Replacement Item
After we receive and inspect the defective or damaged item, we will send you a replacement item. Please note that the replacement item will be the same style, color, and size as the original purchase. If the item is no longer available, we will offer you a store credit for the value of the item.
Important Notes
Sale Items: Items purchased during a sale or with a discount code are also final sale and are not eligible for exchanges unless they are defective or damaged.
Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a replacement item, we will cover the shipping costs of the new item to you.
Inspection of Returned Items: All items returned for exchange will be thoroughly inspected. If the item is not found to be defective or damaged, the exchange request will be denied, and the item will be returned to you.
Need help?
We appreciate your understanding and support. If you have any questions or need further assistance, please do not hesitate to contact our customer service team at info@rabiakofficial.com or call 8287031585.
– Thank you for choosing Rabia.K.